Returns & Exchanges

At ROCKBROS, we stand by the quality of our cycling gear and offer a 30-day window for returns or exchanges on all unused items in their original packaging. Your satisfaction is our priority, ensuring you have the right equipment for every ride.

1

Initiate Your Request

Contact our support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.

2

Prepare the Package

Securely pack the items in their original boxes, including all tags, manuals, and protective padding to prevent damage during transit.

3

Ship to ROCKBROS

Affix the provided return shipping label to your package and drop it off at any authorized carrier location.

4

Inspection and Refund

Once our warehouse team inspects the returned gear, we will process your refund or ship your exchange item within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing